Terms & Conditions

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Delivery Information

We hold physical stocks of all the DVDs we list for sale and this allows us to ship items very quickly.

Same day dispatch where possible.
Provided payment is received before 2pm (UK time) we normally ship orders the same working day.

Next working day dispatch.
Orders received at the weekend or for which payments are received after 2pm (on working days) are normally shipped the following working day. (Please remember we sometimes have Bank Holidays here in the UK. These are NOT working days.)

Delivery Method (UK).
Goods for delivery within the UK are sent by first class post and normally arrive the day after postage.

Delivery Method (Non-UK).
Goods for delivery outside the UK are sent by airmail and normally arrive five to ten days after postage.

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Import Duty

We are based in the UK. Some countries outside the UK charge import duty on items which are bought from other countries. This is common practise and beyond our control.

We are not responsible for import duties or taxes imposed by other countries. Nor are we responsible for any charges incurred after we ship the item. It is the buyer’s responsibility to pay them.

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Returning Goods.

Unwanted Items.
DVDs or other items we sell may be returned (unopened and in their original seal or wrapping) in brand new condition within 30 days of purchase date for refund of the purchase price (less cost of shipping and a 20 per cent re-stocking fee) or credit towards another purchase if preferred.

Damaged or Faulty Items.
If any items purchased from The Working Sheepdog Website arrive in a faulty or damaged condition, please
Contact Us immediately, stating:

  • Date of purchase
  • Full name and address (of purchaser)
  • Nature of the problem

We will do our utmost to resolve the matter as quickly as possible.

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Cancellations.

DVD or Goods Order Cancellations.
Provided we receive your instructions prior to dispatching the items you have ordered, you can cancel your order and receive a full refund. Please bear in mind that we endeavour to ship items very quickly, so unless you contact us very soon after ordering, this may not be possible.

Sending an email does not mean we have received it. Use the telephone number on our Contact Page to ensure we have received your request for a refund.

Online Training Tutorial Refunds.
Note: We cannot cancel your payment – to cancel, simply login to your account and use the link at the top of the “Welcome” page.
Monthly tutorial subscriptions are non-refundable.
Annual tutorial subscriptions will be refunded (less a 20 per cent cancellation fee) provided you notify us within seven days of your payment being made. Alternatively, provided you notify us within seven days of payment, you may opt for credit of the full subscription amount towards another purchase (such as DVDs) from our website if preferred.

Sending an email does not mean we have received it. Use the telephone number on our Contact Page to ensure we have received your request for a refund.

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Training Advice.

The sheepdog, cattle dog, and other farm dog training advice available on the four Working Sheepdog Website domains (see below) is offered in good faith but cannot possibly take into account, full knowledge of the locality or the animals concerned.

As such, the advice must not be taken as necessarily correct under all circumstances or even for all dogs.

It is the responsibility of every dog owner, trainer or handler to ensure that the training methods they use are suitable for both the dog they are training, and local conditions.

We cannot be held responsible for the outcome of any dog training or handling situation which is outside our control.

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Websites Covered By These Terms And Conditions.

The Working Sheepdog Website – Online Training Tutorial Videos
The Working Sheepdog Website – DVD and Book Shop
The Working Sheepdog Website – Blog
The Working Sheepdog Website – Training Advice Articles and more