Slow broadband, or poor mobile reception?


Now our tutorials easier to watch.

If you live or work in a rural area you’ll know that rural broadband and mobile coverage can be especially poor, so we’ve added a “lower quality” option. Our latest player gives you three play qualities to choose from, so we’re sure that at least one of them will suit you!

You’ll see from the first screenshot of Tucker (immediately below) where to find the play quality – High, Standard, and Low.

Now look to the bottom right corner of this second screenshot.

This is what you’ll see when you click on the play quality icon – High (HD), Standard (SD) and Low (LD). The quality control can be found on all the tutorials, and on the tutorials Preview.

Whichever you choose, your player will automatically select the same quality for each tutorial, until you change it.

How can you be sure this will work for you?

If you haven’t previously been able to watch the training videos, try the preview first (you’ll find it at the bottom of this page). If the preview runs smoothly, the tutorials will run smoothly too.

Tutorials are available to paid subscribers who are logged into their account. Paid membership gives you access to all the tutorials, as often as you wish, and instant access to any new tutorials as soon as they appear on the website.

As a paid subscriber you can post questions on the tutorials pages, and can even send us short videos of your dog working (or not) if you run up against a specific problem.


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